30 Day Return & Delivery Guarantee

30 Day Returns & Refunds Guarantee 

You can return and receive a refund for 30 days from when you receive your purchase for every product we sell!

If you receive a product that was bought and paid for on our site you can return it to us for any reason for a refund or replacement.

The item must be unused and in the same condition that you received it. Please return the item in the original or postage packaging.  The cost of return postage is paid by the customer.

Please consider using a trackable shipping service or purchasing shipping insurance when returning goods. BestPet returns is based in Australia.

Delivery Guarantee

If for any reason your parcel is not delivered to your door within 60 days from ordering we will refund your order in full.  Once delivered you will also receive your order for free.*  

Please contact us in the first instance if you have a problem with your order at support@bestpet.com.au.

*If your parcel is marked as delivered by the carrier but is not received by you we will open a query to resolve the issue with the carrier.