30 Day Guarantee & Return

You can return and receive a refund for 30 days from when you receive your purchase!

Returns & Refunds are a guarantee provided by BestPet for every product we sell. 

If you receive a product that was bought and paid for on our site and you find it is not as described, defective or of low quality you will be able to request a refund or replacement.

The item must be unused and in the same condition that you received it. Please return the item in the original or postage packaging.  The cost of return postage is paid by the customer.

Please consider using a trackable shipping service or purchasing shipping insurance when returning goods. BestPet returns is based in Australia.

Delivery Guarantee: If for any reason your parcel is not delivered to your door within 60 days from ordering we will refund your order in full.*  

Please contact us in the first instance if you have a problem with your order at support@bestpet.com.au.

*If your parcel is marked as delivered by the carrier but is not received by you we will open a query to resolve the issue with the carrier.